FAQ

 

DO YOU SHIP WORLDWIDE?

Yes! Shipping price will vary depending on where the items are being shipped to. 

ARE YOUR PRODUCTS CRUELTY FREE?

Yes! All of our products are cruelty free and will always be.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

We aim to process orders are soon as possible. However, processing times can vary and take up to 7 days. Please keep this in mind when ordering!

WHAT IS YOUR RETURN POLICY?

Unfortunately due to the nature of our products we do not accept returns or give refunds.

However, in the event you recieve faulty, damaged or incorrect item(s)

I’VE RECIEVED A WRONG/DAMAGED ORDER

We try our best to correctly package and ensure your orders arrive in one piece, however, if on the off chance you recieve a faulty, damaged or incorrect item(s), please contact us by emailing us at info@shadybeauty.com or using our contact form, within 48 hours.

CAN I CHANGE/CANCEL MY ORDER?

We aim to start processing your order as soon as we recieve it, so unfortunately it is not possible to change, amend or cancel your order.